Ealtic Privacy Policy

Last updated: September 25, 2026

This Privacy Policy explains what data is collected and processed when you use the Ealtic mixed-reality app for Meta Quest (the "App") and the website www.ealtic.com (the "Website"), how that data is used, and how you can ask us to delete it.

Ealtic is published by EALTIC (OPC) Private Limited, 1/1877, 1st Floor Moti Ram Road, Shahdara, Delhi, India - 110032, ("Ealtic", "we", "us"). We are the entity responsible for the data described in this policy.

Contact for all privacy matters: info@ealtic.com

1. Summary

- The App collects a small amount of data from the Meta Horizon platform - your Meta User ID and your purchase and entitlement information - and processes it to verify ownership and unlock content you purchase.
- Hand-tracking and other device data are processed only on your headset to run the experience. We never receive, transmit or store them.
- We do not run our own servers for the App, we do not use analytics or advertising tools in the App, and we do not sell or share your data.
- Anyone, in any country, can ask us to delete their data, free of charge, by emailing info@ealtic.com.


2. Data the App collects and processes

2.1 Data the App collects from the Meta Horizon platform

The App collects the following data from the Meta Horizon platform through the Meta Platform SDK each time you launch it:

- Meta account identifier (User ID): An identifier for your Meta account, provided by the Meta Horizon platform when you launch the App.
- Purchase and entitlement information: Whether your Meta account owns the App and which Ealtic add-ons (in-app purchases) it owns.

This data is collected on your headset and used only for the purposes described in section 3. We do not transmit it to our own servers.

2.2 Device data processed on your headset

- Hand-tracking data: The position and movement of your hands, used so you can interact with the App without controllers.
- Headset position and orientation: Used to display the experience correctly around you.
- Spatial data (such as passthrough, depth and room or scene information): Used to place virtual content in your real surroundings.

The App processes this device data in real time on your headset only. The App does not record it and does not send it to us or to any third party. Your headset's operating system (Meta Horizon OS) handles this data separately under Meta's own privacy policy, which we do not control.

2.3 Data the App does not collect

Other than the data listed in sections 2.1 and 2.2, the App does not collect any personal data. It does not collect your name, email address, profile photo, friends list, precise location, contacts, or payment details. It contains no advertising and no third-party analytics or tracking tools.


3. How the App uses the data it collects

- User ID: Used to let the Meta Horizon platform confirm that your account owns the App, and to look up the add-ons that belong to your account.
- Purchase and entitlement information: Used to show add-on prices, to start Meta's checkout when you choose to buy an add-on, and to unlock the content you have purchased, including after you reinstall the App or change headsets.
- Hand-tracking, headset and spatial data: Used to run the mixed-reality experience on your headset.

Payments are processed entirely by Meta. We never receive or store your card or other payment details.

We do not use any of this data for advertising, profiling, or any purpose other than those listed above.


4. Information you give us directly

If you email us, fill in a contact form on the Website, or otherwise communicate with us, we receive the information you choose to provide, such as your name, email address and the content of your message. We use it only to reply to you and to provide support.

If we offer a newsletter and you subscribe, we use your email address to send it. You can unsubscribe at any time using the link in any newsletter email or by emailing info@ealtic.com.


5. Website and cookies

The Website is hosted by a third-party website platform. That platform may set cookies that are necessary for the Website to function and to keep it secure. We do not use cookies for advertising. You can control or delete cookies through your browser settings. The App does not use cookies.


6. Where data is stored and how long we keep it

- App data: The App collects User IDs and purchase information from the Meta Horizon platform on your headset, but we do not store them, or any device data, on our own servers. The App checks your purchases with the Meta Horizon platform each time it starts. The platform may keep a copy of your purchases on your headset so the App works offline. Purchase records are held by Meta under Meta's own privacy policy.
- Emails and messages you send us: We keep these for as long as needed to answer you and handle any follow-up, and then delete them, unless we are legally required to keep them longer.


7. Who we share data with

- Data the App collects (User ID, purchase information, device data): We do not share this with anyone. We have no data processors or service providers that receive it.
- Emails and messages you send us: These are handled through our email and website hosting providers, who process them only on our behalf.
- Legal requests: We may disclose information if we are legally required to do so. We review every request from a public authority for legal validity before responding, disclose only the minimum information required, keep a record of the request, and will challenge requests we consider unlawful. Because we do not store App user data, we generally hold nothing that could be disclosed.

We never sell personal data.


8. Deleting your data

Every user, regardless of the country or region they live in, may ask us to delete the data we hold about them. There is no fee.

How to request deletion: Email info@ealtic.com with the subject "Data deletion request". Tell us the email address you used to contact us, if any, so we can find your messages. We will confirm and complete your request within 30 days.

What you can delete yourself:

- Uninstalling the App removes all App data stored on your headset.
- Purchase records for your Meta account are held by Meta. You can view and manage them through your Meta account settings. We are not able to delete records held by Meta on your behalf.

When we may not be able to delete data: We will always tell you if this applies and why. It is limited to cases where:

- the law requires us to keep a record (for example, correspondence connected to a legal claim or a tax or accounting obligation); or
- we cannot reasonably confirm that the request comes from the person the data relates to.

Because the App does not store the data it collects on our own systems, in most cases the only data we hold about you is the messages you have sent us.


9. Your other rights

Every user, in any country, may also ask us:

- whether we hold any data about them and for a copy of it;
- to correct data that is inaccurate; and
- to stop using their data (for example, to stop sending a newsletter).

Email info@ealtic.com. We respond within 30 days and do not charge a fee. You may also have additional rights under the laws of your country, including the right to complain to your local data-protection authority.


10. Security

We limit the data we handle to the minimum described in this policy, and the App does not transmit user data to our own systems. No method of electronic transmission or storage is completely secure, but we take reasonable steps to protect the information we receive by email.


11. Changes to this policy

We may update this policy, for example when we add new features. When we do, we will change the "Last updated" date at the top of this page. If a change materially affects how your data is handled, we will describe the change on this page.


12. Contact

EALTIC (OPC) Private Limited
1/1877, 1st Floor Moti Ram Road, Shahdara, Delhi, India - 110032
Email: info@ealtic.com

(c) 2026 EALTIC (OPC) Private Limited